Privacy Policy
MokaHR Official Website
Personal Information Protection Policy
Effective Date:【 2024 】年【 07 】月【 15 】日
Version Number:【 V1.0】
ALPHASTAR TECHNOLOGY (SINGAPORE) PTE. LTD. (“MokaHR ” or “we”) attaches great importance to the protection of users’ personal information (“users” or “you”). This “Personal Information Protection Policy” (the “Policy”) outlines how we collect, use, disclose, and safeguard your personal information, as well as the rights you hold regarding such information.
1. How We Collect and Use Your Personal Information
1.1 Definition of Personal Information
Personal information refers to any information recorded electronically or otherwise, which can identify a specific individual alone or in combination with other information, including but not limited to a person’s name, date of birth, ID number, biometric information, address, phone number, email address, and location data. It does not include information that has been anonymized.
Sensitive personal information is that which, once leaked or illegally used, can easily lead to infringement of an individual’s dignity or endanger their personal or property safety. This includes biometric data, religious beliefs, specific identities, medical health information, financial account details, location tracks, and information about individuals under the age of fourteen.
1.2 How do we collect users’ personal information?
We collect users’ personal information through this website and use it in accordance with the purposes outlined in this Policy.
1.3 How do we use users’ personal information?
We collect the following necessary personal information to provide fundamental services, including website browsing, offering free trial services, providing quotation consultation, logging into purchased product and service accounts, as well as customer service.
| No. | Collection Purpose | Types of Collected Personal Information |
| 1. | Website browsing | IP Address. |
| 2. | Provide free trial service | Name, company name, contact phone, e-mail. |
| 3. | Provide quotation consulting service | Company name, contact phone, e-mail. |
| 4. | Provide Customer Service | Company name, contact phone, e-mail. |
| 5. | Login the account number for purchased products and services | Login account number (e-mail). |
| 6. | Receive information about recommended customers | Name, company name, contact phone, e-mail. |
1.4 In addition to user consent, we will also collect and use user’s personal information based on the following legal grounds:
(a) It is necessary for the conclusion or performance of a contract where the user is a party, or for the implementation of human resources management as required by lawfully formulated labor rules and regulations and collectively signed labor contracts;
(b) It is necessary to fulfill legal obligations or duties;
(c) It is necessary to respond to public health emergencies or, in emergency situations, to protect the life, health, and property safety of natural persons;
(d) For the public interest, such as conducting news reporting, public opinion supervision, etc., collecting and using personal information within a reasonable scope;
(e) In accordance with applicable laws, processing personal information that users have voluntarily disclosed or other information that has been legally made public within a reasonable scope;
(f) Other circumstances as prescribed by laws and administrative regulations.
2. How do we use Cookies and similar technologies?
We have implemented the following cookies and similar technologies (collectively referred to as “technologies”) on this website:
| No. | Technology Name | Purpose | Types of Personal Information Processed | Technology Provider Name | Technology Provider Contact Information |
| 1. | Baidu Company | Help us improve our website by recording user behavior and providing a personalized user experience | User behavior data collection: IP, visit duration, pages visited, operating system, browser, page duration, etc. | Baidu Times Network Technology (Beijing) Co., Ltd. | https://tongji.baidu.com |
| 2. | udesk Udesk | Online customer support | User IP, browser information, pages visited, pages viewed and length of stay, etc. | Beijing Vodafone Times Data Technology Co., Ltd. | https://www.udesk.cn/terms_service.html |
| 3. | Gather | Quickly build landing pages, content and activities to show | Operating System, Operating System Version, Browser, Browser Version, Platform | Shanghai Xinzhaoyang Information Science & Technology Co., Ltd. | https://www.huiju.cool/ |
| 4. | Sensors | Monitoring and Analysis of Visits and Usage | Collection of user behavior data, account number and personal information, company name, e-mail address, name, telephone number, position, IP address, browser information, analysis of user behavior and analysis of statement visits | Sensors Data (Beijing) Technology Co., Ltd. | https://www.sensorsdata.cn/compliance/privacy.html |
| 5. | 360 | Help us improve our website by providing a personalized user experience | User behavior data collection: IP, visit duration, pages visited, operating system, browser, page duration, etc. | All Time World Online Technology Co., Ltd. | https://open.e.360.cn/intro/ |
3. How We Share, Disclose, and Transfer User’s Personal Information
(a) Engagement of Third Parties
Some specific modules or features of our products or services are provided by external suppliers. Consequently, we may entrust a third party (“Trustee”) to process users’ personal information. In such cases, we will agree with the trustee on the purpose, duration, method, type of personal information, protective measures, and the rights and obligations of both parties, and supervise the trustee’s personal information processing activities.
(b) Judicial or Administrative Proceedings
We will disclose users’ personal information to relevant law enforcement agencies, judicial authorities, government departments, or institutions with public management functions when required by applicable laws and regulations, or in the course of initiating, participating in, or responding to judicial, administrative, or other proceedings.
(c) Other Situations
In addition to the aforementioned circumstances, personal information processors may share and disclose users’ personal information when any of the following legal bases are met:
(i) Obtaining the user’s consent;
(ii) Necessary for the conclusion or performance of a contract where the user is a party, or for the implementation of human resources management in accordance with legally established labor regulations and collective contracts;
(iii) Necessary for fulfilling statutory duties or legal obligations;
(iv) Necessary for responding to public health emergencies or for protecting the life, health, and property safety of natural persons in emergency situations;
(v) Collecting and using users’ personal information within a reasonable scope for the public interest, such as conducting news reporting, public opinion supervision, etc.;
(vi) Collecting and using personal information that users have voluntarily disclosed or that has already been legally made public, in accordance with applicable laws and within a reasonable scope;
(vii) Other circumstances prescribed by laws and administrative regulations.
3.2 Transferring
In the event that the transfer of users’ personal information becomes necessary due to reasons such as merger, division, dissolution, or declaration of bankruptcy, we will inform users of the name or title and contact details of the recipient. According to legal requirements, the recipient shall continue to fulfill the obligations of a personal information processor.
4. Security Protection Measures
We will employ appropriate technical and management measures to safeguard users’ personal information, preventing unauthorized access, disclosure, alteration, or loss thereof.
These measures include the use of desensitization techniques, encryption technology, and access control systems to protect personal information. We actively pursue certifications mandated by law to enhance our security capabilities. Furthermore, we undertake all reasonable and feasible steps to ensure that irrelevant personal information is not collected.
5. Storage Period
We retain and store users’ personal information in accordance with the requirements of relevant laws and regulations, the duration necessary for the purposes outlined in this Policy, and the terms agreed upon in related agreements.
Upon expiration of the storage period, we will delete users’ personal information. If technically challenging to delete, we will merely store the information and implement necessary security measures, ensuring that personal information is not utilized for any other purpose.
6. Handling of Personal Information Security Incidents
In the event of a leak, alteration, or loss of users’ personal information, we will promptly take remedial actions and notify the departments responsible for personal information protection and relevant parties, including the users themselves.
If the measures we take are effective in preventing harm caused by the leak, alteration, or loss of information, notification to the individuals, including users, may not be necessary.
7. User Rights
Users enjoy the following rights concerning the processing of their personal information:
7.1 Access and Copy of Personal Information
Access and Copy of Personal Information Users have the right to request access to and copies of their personal information from us.
7.2 Correction and supplementation of Personal Information
If users find their personal information inaccurate or incomplete, they have the right to request us to correct or supplement it.
7.3 Deletion of Personal Information
Under the following circumstances, users have the right to request us to delete their personal information:
(a) The processing purpose has been achieved, cannot be achieved, or is no longer necessary;
(b) We cease to provide products or services, or the retention period has expired;
(c) Users withdraw their consent;
(d) We violate laws, administrative regulations, or the agreement in processing personal information;
(e) Other circumstances as prescribed by laws and administrative regulations.
Where the retention period stipulated by laws and administrative regulations has not expired, or deletion of personal information is technically challenging, we will cease processing except for storage and taking necessary security measures.
7.4 Explanation of Personal Information Processing Rules
Users have the right to request an explanation of our personal information processing rules.
7.5 Withdrawal of Consent
For personal information processed based on consent, users have the right to withdraw their consent. However, such withdrawal does not affect the legality of personal information processing activities conducted prior to the withdrawal. Additionally, the consequences of our inability to continue processing personal information due to the withdrawal of consent shall be borne by the user.
7.6 How to Exercise These Rights
Users can exercise the aforementioned rights through our official website at https://www.MokaHR hr.com, via “Online Consultation”, “WeChat Customer Service”, or “Telephone Inquiry”. We typically respond to your rights requests within fifteen working days. If the situation involves complexities requiring a longer processing time, we will promptly notify you accordingly. In instances where the exercise of these rights cannot be fulfilled, we will provide an explanation for the inability to do so.
8. Third-Party Products and Services
MokaHR ‘s products and services may incorporate or utilize third-party products and services. When using such third-party products and services, the terms of service and personal information collection practices are subject to the agreements and privacy policies of the respective third-party service providers.
9. Policy Revisions and Notifications
9.1 In accordance with legal requirements and the needs of service upgrades, we will periodically revise this Privacy Policy. The updated version of the policy will be promptly released.
9.2 Following any updates to this Policy, we will issue the revised version and, prior to the effective date of the revised terms, notify you of the changes through appropriate channels, enabling you to stay informed about the latest version of the Policy. By continuing to use our services after the update to this Policy, you are deemed to have accepted the revised Policy.
10. Contact and Feedback
10.1 Should you have any inquiries, questions, comments, or suggestions, please feel free to contact us
via the following means:
| Customer Service Email: | [email protected] |
| Security Issue Reporting Email: | [email protected] |
We generally respond to inquiries within fifteen working days. However, if the issue at hand is complex and requires more time for resolution, we will promptly inform you accordingly.
10.2 If you are dissatisfied with our response, you may file a complaint through the contact information provided in this Policy. We will handle and provide a reply within fifteen working days. However, if the matter involved is complex, it may require more time, in which case we will promptly notify you. Alternatively, you have the option to complain to the relevant regulatory authority in your region, or reach out to us, and we will, based on your specific situation, provide information on potentially applicable complaint channels.